Improve Service Levels

Don’t make your users search for the answers to their questions. Reedge integrates with your Help Desk to offer efficient online support to immediately resolve your users’ issues.

• Live online chat
• Instant callback
• Behavior-based solutions

Live Online Chat

When you wish to improve customer service level then use Reedge to target users that cannot seem to find what there looking for on you support site with a third-party live-chat option.

Steps to improve customer service in your support section:

• Create a segment of visitors to that category of your site.
• For visitor that are spending over 15 minutes there and visited over 20 pages, offer additional help in the form of:
  • Live-chat link next to contact top left of your site
  • Live-chat banner in right column

Instant Callback

Automated ticketing services are king, they reduce the workflow of your support. But sometimes you really need to give your phonenumber to solve an issue with a client. Target those users for example with a RingMe option from RingCentral to stimulate service levels.

Example on including a Call-me-back button in your support section:

• Create a segment of visitors to that category of your site.
• For visitor that are went from support to contact several times in the last 3 minutes, offer additional help in the form of:
  • Your support phonenumer in the top of each page
  • RingMe banner in right column

Behavior-based Solutions

With behavioral based content you can improve the service level with ideas we cannot even imagine. The software allows for creative solutions based on over dozens of different variables to measure and mix.